Jobs Today , Microsoft, Financial Services TSE SA Job

Jobs Today , Microsoft, Financial Services TSE SA Job

Location: Johannesburg, ZA
Job ID: 750825-37913
Job Category: Service & Consulting
Division: Sales
Location: Johannesburg, ZA

Territory Executive Service (TSE) is the owner of the end of the relationship with services (including marketing, sales, delivery and support) from 3 to 6 End of Microsoft's key customers in the financial sector in South Africa.

TSE:

• Point of Service single point of contact, both internally (ie EPG) and external (customers / partners)
  
  
• Tip Decision Makers customers the best way to realize value from their investments in Microsoft technology through innovation, implementation and use of production
  
  
• Responsible for positioning, crafts and sell the entire portfolio of our services throughout the region to set
  
  
• Responsible for achieving an agreed share of billable revenue in their assigned group of accounts / s for the Product Group (PG) 1.2 and 3 (consulting / support services and offers)
  
  
• Monitoring the provision of services to ensure and maintain high customer satisfaction as a whole

Title of study:

80-10 years (mimimum) or direct sales experience

3-5 + years (minimum) Financial Services sales experience in direct sales or service

Consultancy / Professional Services

Bachelors / equivalent (required) or MBA (preferred)

1-3 years of experience related to the IC3, IC4 with 3-5 years relevant work experience and 5-8 years work experience relevant to IC5


Expertise in building customer relations partner, Faith, CBC, drive for results, the impact and influence, interpersonal skills, awareness, Product & Technology, Strategic Sales Planning, Leadership Team, the value of sales


Training and Certification Training Complex sales (eg, Hyman Miller, Spin, Michael Bosworth, Holden, TAS - Target Sales Account, etc) Sales Methodology (similar to MSSP), CRM (Siebel, or other), business development, negotiation, financial analysis, enterprise architecture fundamentals, methods and concepts (eg Zachman framework, OMG Model Driven Architecture framework, etc.), service delivery and support (eg ITIL Foundation), fundamentals of project management (eg SMEs or equivalent) and industry specific certification.

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Work segment: Business Development, Consulting, CRM, ERP, Finance, MBA Finance Information, Finance, Technology, IT Architecture, Management, MBA, Project Manager, Sales, Siebel, technical assistance, technology

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Jobs Today , Microsoft, Financial Services TSE SA Job

Jobs Today , Customer Service & Support South Africa Job

Jobs Today , Customer Service & Support South Africa Job

PFE Database (SQL)-SouthAfrica Job

Location: Johannesburg, ZA
Job Category: Customer Service & Support
Location: Johannesburg, ZA
Job ID: 777895-69305
Division: Services & Support


Premier Field Engineer – Database (SQL)
REPORTS TO: PFE Manager
Location: Johannesburg

Role Purpose
To provide Onsite Support Services and Incident Prevention Services to Microsoft
Premier Customers. Build very successful relationships with your customer through the delivery of a high-quality technical engagement in a specific technology area. Delivery of an excellent service is essential to promoting the Onsite services as the most customer focused offering available. The engagements may be short-term demand-led or longer term engagements with a dedicated customer.

Team/ Department Mission
As part of the Customer Service and Support (CSS) the Premier Filed Engineering Services organization delivers Rapid Onsite Support Services and Incident Prevention Services to MS Enterprise customers. The PFE engineers help Premier customers during the “operate” and “improve” phase of the MS product usage. The Support Service can be proactive for workshop and SKU service delivery and reactive as well as response on critical situations. Increase service availability for Microsoft’s Enterprise Customers by providing proactive support consulting in a specific product or Technology area.

Key Accountabilities

• Use an adequate technical expertise in troubleshooting to support reactive cases
  
• Deliver proactive onsite support and knowledge transfer to the customer
  
• Drive on preventing incidents during your customer visits
  
• Deliver SKU services and customized workshops.
  
• Drive high customer satisfaction on GTSC support incidents.
  
• Maintain deep knowledge of latest products and configurations of Enterprise Customers by continuously increasing technical knowledge. - Achieve high levels of customer satisfaction.
  
• Deliver technical workshops, presentations and documents.
  
• Maintain your accreditations.
  
• Collaborate with Microsoft teams to deliver a high quality service.
  
• Work with Microsoft support engineers using knowledge of your customer’s environment to accelerate problem resolution.
  
• Manage customer expectations and deliver a service in line with contractual obligations.
  
• Develop and deliver new services to exceed customer expectations.
  
• Take responsibility for the Microsoft engagement and your own self development.
  
• Work within Microsoft account teams on strategic customer deployments which may extend outside business hours.

Key Success Criteria

• Achievement of personal and team objectives.
  
• Customer and account team feedback.
  
• Ongoing feedback through appraisals
  
• Regular 1:1s with team manager
  
• Yearly formal review
  
• Alignment with Microsoft values.

• Knowledge, Skills and Experience
  
• Face-to-face customer engagement skills.
  
• At least 2 years experience supporting Enterprise customers with MS SQL Server.
  
• Excellent written, oral and presentation skills.
  
• Strong English
  
• Awareness of corporate environments and their business requirements
  
• Experience and knowledge on the following is desirable :
  
• Experience with MS Windows Server 2003
  
• Experience with MS SQL 2000/2005/2008 Server

• Personal Attributes
  
• Demonstrated aptitude for providing exceptional customer service
  
• Strong team participant and involvement in team workload and activities.
  
• Integrity and honesty
  
• Open and respectful with others
  
• Willing to take on big challenges
  
• Passion for customers, partners and technology
  
• Accountable for commitments, results and quality
  
• Self-critical, questioning and committed to personal excellence.

Qualifications

• MCSE / MCDBA certification or job experience.
  
• Degree qualification or equivalent experience.
  
• ITIL/Service Management experience or 3rd level support experience.

Special Requirements/Additional Information e.g. Language skills

• The majority of time will be spent on customer sites.
  
• Therefore the following requirements are essential :
  
• Full driving license
  
• Ability to travel
  
• At least 4 days per week at customer site.
  
• Availability to work outside of business hours when required as agreed on before.

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Jobs Today , Customer Service & Support South Africa Job