Jobs Career Content Director of sosfware website City Spain

Jobs Career Content Director of sosfware website City Spain

Content Director of sosfware website - Spain
City: Spain

The company
Our client - it, software company, we are looking on their behalf for Russian and English speaking Content Director for their office in Spain.

We are looking for Content Director for Russia with the following responsibilities:

Adopting a writing style guide for the Russian website version.
Hiring and managing up to 3 subbordinates in your department
Writing articles in blogs


What we are looking for: * At least 3 years experience in a similar position, preferably on the Internet * Russian native * Passionate about IT & computing * Depth knowledge about shareware/freeware world * Experience as professional writer/journalist * Perfect orthography * Very good English skills * Spanish skills

You should also have European Union passport and working permint ticket for European Union.



Please e-mail your CV to and state the name of the vacancy in your e-mail cv.flpersonnel@gmail.com


FIELD AGENT DEVELOPMENT MANAGER - 2 vacansies
City: Moscow or Kiev

The company
Our client - famous and well-established european money transfer systems company. As they entering the Russian market we are looking on their behalf for Field Agent Development Manager for its Moscow and Kiev office as well.

JOB TITLE: Field Agent Support Executive

REGION/DEPARTMENT: Commonwealth of Independent States

OFFICE: Moscow or Kiev

REPORTS TO: Regional Agent Support Manager, Russia

PURPOSE OF ROLE:

Based in the Moscow office, the jobholder will act as a local point of contact for the company Agents based in Russia and Belarus, dealing with a variety of issues including product related queries, customer and Agent complaints, training, roll out of new products and other operational on-going matters. In addition, the jobholder will be responsible for co-ordinating the implementation of company initiatives such as software rollouts, training programmes etc. Agent liaison will be both face-to-face and over the telephone. The jobholder will also be responsible for the registration of new Agents locations and will co-ordinate the initial set-up of newly recruited Agents.

ACCOUNTABILITIES:

Work with the Moscow office and London-based teams to proactively build and manage Agent relationships from an operational perspective, and to ensure the region’s operational objectives are met.
Work as a local point of contact to resolve Agent and customer queries/issues in a timely manner, liaising with MIL teams as appropriate, in relation to:
The product IT issues – initial set up and on-going queries
Act as the locally-based technical project co-ordinator to ensure the timely launch of new Agents, liaising with Agents and MIL teams as appropriate.
Ensure that Agents are fully operational in line with agreed service levels by undertaking site visits on a regular basis, together with ongoing telephone liaison.
Train new Agents on the company procedures, software and telecoms packages.
Complete network reviews and install point-of-sale applications at new and existing Agent locations.
Deliver face-to-face training to new Agents until live date. On an ongoing basis, identify training needs of existing Agents and deliver any re-training initiatives.
Ensure that local operational issues of commercial importance are escalated to the appropriate individual/teams in a timely manner, in addition to completing weekly reports.
Maintain Agent contact databases as appropriate.
Control that additional information required for day-to-day operations of Agents (like transactions limits and limitations, compliance rules etc.) is correct and up-to-date.
Other ad-hoc duties/projects required by the business as they arise.

SCOPE/CONTEXT:
Territory: Russia & CIS.
Works closely with local, regional and London-based teams.
Liaison with US departments as appropriate.
Extensive travel required throughout region, occasional travel to UK.
Regional designation may be subject to change depending on the needs of the business.

QUALIFICATIONS, EXPERIENCE & SKILLS:
Good standard of education.
Solid previous experience within a front-line customer service, help-desk, sales support or operations environment. Exposure within the telecoms and/or banking industry would be a distinct advantage.
Strong IT skills - excellent working knowledge of the MS suite of packages and operating systems. Understands basic telecommunication concepts and terminology; able to support the local team with the necessary assistance.
Excellent customer service skills, responsive to the needs of Agents, customers and the business.
First class interpersonal skills, able to build and maintain credible relationships with Agents and customers, in person and over the telephone. Strong presentational skills. Experience of delivering training would be extremely advantageous.
Excellent organisational and project management skills, able to prioritise own workload and liaise with and co-ordinate the activities of a geographically dispersed team.
Commercial awareness, ability to identify and report key operational issues on a timely basis.
Able to influence others, adopts a tenacious approach to ensure that issues, which have been raised, are resolved.
Excellent problem solving skills – able to think through likely cause of problems before referring them to others.
Ability to understand and explain IT and telecoms related issues to Agents in a user-friendly manner.
Strong team player. Ability to demonstrate a flexible approach to their work.
Fluency in English is required (written and verbal).
Able to work in a culturally diverse environment.
Able to commit to and demonstrate the Corporate Values: Respect, Courage, Passion, Integrity and Teamwork.


Please e-mail your CV to cv.flpersonnel@gmail.com

Jobs Career Content Director of sosfware website City Spain