Jobs Today Hotel Guest Relations Officer , ADA Recruitment & HR Solutions

ADA Recruitment & HR Solutions
Hotel Guest Relations Officer
Position Objective: Reporting to the Guest Relations Manager, the incumbent will be responsible ensuring guest satisfaction through identifying and acting on our guests’ needs and providing an efficient and effective information service in accordance with the set standards of The Boardwalk Hotel, Convention Centre and Spa. Education, experience and skills required: • Matric plus one (1) year in a Guest Relations environment. • Computer literate in MS Office • Knowledgeable on OPERA an advantage • Excellent communication skills in English is essential. • Strong communication and interpersonal skills • Excellent planning skills • Guest services orientated • Demonstrates a sincere and positive attitude and be approachable. Key Function / Responsibilities: • Preparing of VIP lists and ensuring all information is verified on the system • Preparing of requisitions for VIP amenities • Ensuring the general appearance and functioning of the Guest Relations desk is maintained and reported as standard operating procedure • Responsible for venue checks to ensure everything is in order before VIP arrivals • Responsible for guest courtesy calls • Taking of reservations and special requests and recording in reservation book • Recording of guest complaints on the relevant schedules • Maintaining Guest liaisons • Communicates easily on hotel products and services and changes thereto • Maintains a positive customer attitude during disputes and complains • Ability to justify and explain own decisions • Demonstrates commitment, dedication and accountability African Male, Local based (PE), SA citizen only and Hotel experience a must have
Date:	4 July 2013
City/Town:	Port Elizabeth
Location:	Western Cape
Wage/Salary:	Market Related
Start:	Asap
Duration:	Permanent
Type:	Full Time
How to apply:	Emai CV
Company:	ADA Recruitment & HR Solutions
Contact:	Lisa Beharilal
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