Jobs Today , Customer Support Analyst Absolut Career Personnel

Jobs Today , Customer Support Analyst Absolut Career Personnel

Absolut Career Personnel

Customer Support Analyst

• The successful incumbent’s responsibilities will include;
  
• Support and analyse technical service data.
  
• Monitoring and distribution of Service Bulletins.
  
• Preparation and amending of technical quotes.
  
• Tracking of warranty machine data and maintenance on SAP system.
  
• Monitoring of machine service schedules and pre empting of parts and outwork requirement.
  
• Manage and control wear check requirements.
  
• Support and report of Customer Support data with yearly sales plans.
  
• Liaise and monitor technical reports of components in Reman.
  
• Manage and control S-MAP + TSI + VHMS requirements.
  
• Control and manage Netcheck oil analysis system.
  
• Assist Customer Support Representatives with parts and Wearcheck report data queries.
  
• Update safety topic files of tools and equipment.
  
• Control and manage the ordering of tools, ppe & others.
  
• Update library with latest Technical information.
  
• Control parts back orders on jobs and to track items in WM module

The position requires
a Matric certificate
Minimum of five years related technical experience
Intermediate/advance computer experience (Excell, Word, Power Point) as well as SAP.
Good technical report writing skills with parts interpreter (MM / WM) and control experience will be required. Must be fully bilingual with good communication and negotiation skills and be able to handle high stress levels with conflict control.
The applicant must have the ability to understand machine oil wear check processes and requirements and have strong general admin experience.
Must also be able to communicate direct with Customer
And Senior Management and sites.
The position would require the working of overtime from time to time.

Date: 6 December 2011
City/Town: Isando
Location: Gauteng
Wage/Salary: R 18 000 Basic
Start: asap
Duration: permanent
Type: Full Time
How to apply: email
Company: Absolut Career Personnel
Contact: Martin Hohls
Phone:
Fax:
Email: martin@absolute1.co.za

Eligibility note:

It is unlawful to employ a person who does not have permission to live and work in South Africa. Unless the advert states otherwise, please ensure you have this permission before applying.
Jobs Today , Customer Support Analyst Absolut Career Personnel