Assistant Manager Customer Relations

Assistant Manager Customer Relations


ASSISTANT MANAGER: CUSTOMER RELATIONS
PR / Communications Office | REPORT CORPORATE COMMUNICATIONS MANAGER
Salary is negotiable - begin as soon as possible | Brackenfell

Our client is looking for a consumer retail giant, very energetic Driven Customer Centric, a company, the most qualified candidate, experienced and dynamic professional for the position. It takes you to the knowledge and experience in this business and develop your career!

Minimum requirements:

QUALIFICATIONS
A Relations / Public Notices relevant degree or tertiary qualification - IMPORTANT

EXPERIENCE
4-5 years of experience serving the retail customer's environment - IMPORTANT
Experience in shopping incoming calls - IMPORTANT

KNOWLEDGE
4 + years of knowledge of the principles of customer service world-class - IMPORTANT

SKILL (4 + years experience with:)
Phone Etiquette
Treatment of an angry customer
The written and oral communication in English and Afrikaans


FUNCTIONS AND PURPOSE OF WORK:

END
To assist the manager in managing a portfolio of clients completing the Corporate Communications professional correspondence of the client, helping them achieve / maintain a policy of customer service in stores and manages the customer's complaint online Checkline.

RESULTS
To deal quickly and professional customer correspondence
For the professional management of complaints and questions by phone
To submit a monthly report of incidents dealt with quickly and accurately
To facilitate the implementation / maintenance of common customer service in stores.
To take responsibility for managing the Center for Customer Service, which consists of Checkline customer complaint line technical services and the services section.

Competent behavior
Working with people
In contact and network
Coping with pressures and setbacks
Writing and Reporting
Produce results and customer expectations
Presentation and communication of information

Other requirements:
Pro-active individuals
Task-oriented
Both verbal and professional written and verbal communication
Company if necessary
Thinking is very good
Able to work unsupervised
IMPORTANT - 100% fluent in English and Afrikaans
Good spelling skills in both languages
Perfect on time
Sober
A valid driver's license


Applicable to the movement of personnel (PTY) Ltd - TODAY!
Updated e-mail your resume to xxxxx@xxxxxxxxxxxxxxxxx.xx.xx
* Only selected candidates will be contacted for interviews with our consultants. It will be within 2-3 days after application.
You will receive an automatic reply to e-mail confirming that we have received your CV.

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With us, All About You!

Date: January 25, 2012
City / Country: Brackenfell, Cape Town
Location: Western Cape
Wages / salary:
Home: Smoke
Duration: Perm
Type: Full Time
How to Apply: E-mail
Company: Staff Your Move
Contact:
Phone:
Fax:
E-mail: apply@yourmovepersonnel.co.za