Customer service associate Community (English and Spanish speaking) Job ID: 162183 Location: ZA Cape Town Date Posted: 12/19/2011 Company: Amazon Cape Town (SA Dev Ctr) * paid on this job online * E-mail Position Details Position friends Responsibilities Amazon is looking for clear, specific candidates with a view to help Amazon promote a vibrant community around customer reviews and discussions. Moderator Amazon is crucial to ensure that customers who contribute content feeling of safety and respect, and that all Amazon customers can help you find interesting content. This position requires a detail-oriented, flexible problem-solving that is comfortable with a set of guidelines for a wide range of content, including material that some offensive assessed. Associates using various software tools to evaluate and adopt a customer-submitted content in a fun and fast paced environment. The successful association will have the following skills: computer skills to knowledge of desktop computer with Windows XP, Microsoft Outlook and Internet Explorer Excellent writing skills, knowledge of the Internet, Amazon.com website, web site competition and communication skills, fluent in English and Spanish, the ability correctly and clearly communicate with internal and external customers, excellent documentation skills, listening ability to clearly understand and synthesize their own content in a particular context, attention to detail and ability to learn and replicate effective problem solving skills, quick problem solving skills, ability to approach problems in a logical opportunity for learning and decision making skills Strong time management skills, action oriented and purposeful organized and detail oriented ability to effectively prioritize work hours to increase productivity and unit standards for taking the time to focus on the customer excellent customer service skills, ability to make a show of empathy and priorities Customer proven interpersonal skills, conflict resolution and negotiation skills, the ability of the customer's needs and offer appropriate solutions matriculation qualification / Grade 12 or equivalent is fluent in English and Spanish Basic Writing (30 words per minute), telephone and computer navigation skills, ability to navigate the Internet, e-mail and Instant Messenger tools Preferred Qualifications ideal candidate for a quick and comfortable multi-purpose, high energy environment. They will be creative and analytical problem-solving with a passion for excellent customer service. We also need one or more years experience in related positions.Industries: Retail
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